Overview #
If you’re seeing a message that the Outfy app is uninstalled or disconnected, it usually indicates a connection issue between your WooCommerce store and Outfy.
Cause #
This issue commonly occurs when Cloudflare (enabled on your website) blocks the connection. It acts as a firewall due to an application authentication restriction, preventing Outfy from communicating with your store.
Solution #
To fix this, you need to whitelist Outfy’s server IP address in your Cloudflare settings.
Steps to Whitelist Outfy in Cloudflare
Step 1: Access Cloudflare Settings
- Log in to your Cloudflare account
- Navigate to Security → Security Rules
Step 2: Create a Custom Rule
- Click Create Rule → Custom Rule
- Enter a name for the rule (e.g., Allow Outfy Connection)
Step 3: Set Rule Conditions
- Field: URI Path
- Operator: starts with
- Value:
/wp-json/wc/
Step 4: Add IP Condition
- Click Add Condition (AND)
- Field: IP Source Address
- Operator: equals
- Value:
3.217.121.138
Step 5: Configure Action
- Under Then take action, select Skip
- Enable the following options:
- Bot Fight Mode
- Security Level / Browser Integrity Check
Step 6: Deploy Rule
- Click Deploy to save and activate the rule
Once the rule is applied, Cloudflare will stop blocking the connection, and your WooCommerce store should reconnect with Outfy. The SmartQ status should update accordingly.
