When you upgrade your subscription, we cancel your current subscription and create a new subscription for you. Your upgrade becomes effective immediately after successful payment.
The charge is prorated based on the difference in price and the number of days remaining in the billing cycle.
View complete details here
Depending upon your card, you are either charged the differential between the plans
You are charged the full amount of the upgraded subscription, while unused amount of last subscription gets credited back to your card (It may take few days for the unused amount to be credited)
Downgrading your subscription takes place on the next billing date. Till then you remain on the current plan and enjoy the same benefits
On the actual date of your plan downgrade, this is what happens:
When you cancel your subscription, billing stops immediately and you will not be charged from next billing cycle or following month.
You can continue using Outfy till your subscription ends. On the subscription end date:
When you delete your account or Uninstall Outfy, your subscription gets cancelled immediately. Subsequently, your billing stops immediately and you will not be charged from next billing cycle or following month.
Shopify users - Due to payment related limitations on Shopify’s platform, you are charged the full plan amount immediately. After that, you are issued Application Credits equivalent to the discounted amount. Shopify application credits appear on your Shopify subscription bill and can be used by you later on Shopify platform. Please get in touch with Shopify to know more about ‘Application Credits”
For other users, if you haven’t received your offer, please reach us out on firstname.lastname@example.org
Note: Collage/GIF/Video automation is only supported on 5 networks - Facebook, Twitter, Pinterest, Instagram and Tumblr.
Outfy highly recommends you to go for Collage/GIF/Video automation of your products instead of the stale and simple product posting.
How does it work?
Note: Blog autopilot is only supported on 5 networks - Facebook, Twitter, Pinterest, Instagram and Tumblr.
If you plan to share creative content like Collage, Animated GIFs, Videos and automate them all at a go, then it’s a YES. You should definitely use SmartQ to automate your daily postings. It is more powerful than the regular Autopilot. Networks will love it. Your customers will love it.Here’s how to setup and use SmartQ
Some of the networks do not allow or support custom content. So SmartQ is unable to post all types of contents for all networks. Below is the complete list of what is allowed and what not on all supported networks:
1) Instagram Business account
Right now, Instagram’s API only allows posting for business accounts. That means you can’t have a Creator or Personal account and use this feature.
If you don’t have a Business account, you can get one here - https://www.facebook.com/business/learn/lessons/create-an-instagram-business-profile. It’s FREE.
2) Instagram should be connected with Facebook
Please make sure your Instagram account is connected to your Facebook account. If it is not, here are the steps to do it - https://www.facebook.com/business/help/898752960195806
NOTE: You should be an owner/admin of the Facebook Page which is linked to the Instagram Business Profile to enable direct publishing through this method.
High chances are that you are trying to connect an Instagram account which is not a Business profile. Outfy works only with Instagram Business Account/profile. If you don’t have a Business account, you can get one from here - https://www.facebook.com/business/learn/lessons/create-an-instagram-business-profile . It’s FREE.
Instagram highly recommends to use Business profiles to market your business and increase brand awareness through engagement. With an Instagram business profile, businesses can promote their products and services to a global audience of people who are most interested in what they do. Business accounts helps to reach more people, stay connected with them and boost sales.
A business profile also offers more marketing tools and services than the personal account:
Instagram imposes a few limitations for direct posting:
Note: You need to perform all of the steps above in Incognito or Private mode of browser.
Still no luck? Pinterest connect works best on Chrome browser. If you are using IE/Safari/Mozilla, try switching to Chrome. This is just one time process and you can always go back to your Favorite browser later.
a) Post as ‘Link’
b) Post as ‘Image’
The recent Twitter Rules are out and here’s how it affects all Outfy users:
a) Posting duplicative or substantially similar content — both on one account and across multiple accounts is NO more allowed
This essentially means:
b) Maximum 2 hashtags are now allowed in tweets
A limit of 2 hashtags per tweet has been imposed. So your Twitter posts populated via Planner or Dashboard or Autopilot will only populate 2 hashtags for each tweet. The Post Template for twitter also reflects the same limiting it to 2 only. In return this will give more priority and visibility to the actual message instead of only hashtags.
Twitter has released these new guidelines to prevent people from misusing Twitter to artificially amplify a message. This change should make Twitter network a lot more useful for everyone in the long run – less spammy and fewer bots are pretty good things to work towards. So it is important for Outfy and its users to comply to the recommended rules, failing to which will result in accounts being banned or locked.
Note: This ONLY affects Twitter posts, the rest of the networks will continue to work as usual.
This is a known issue with Instagram platform and honestly we have no idea as to when they are going to fix it. All non-English users who have Instagram accounts in their local language face issues while associating their account to 3rd party apps.
The only workaround is by temporarily changing the Browser language to English, connect Instagram account and then revert browser to original language. Here are the complete steps:
In case you still face issues while connecting, please try using other browsers instead of your default one
If you receive an error while connecting your Etsy shop, this could be due to some intermittent issue from Etsy’s end. Kindly follow the below steps to rectify this:
Facebook advertising or FB ads in some words is paying to place promotions or product offers in the news feed of a specific, targeted audience on Facebook. Facebook along with Instagram has the biggest user base with over 2 billion monthly active users and so it is the platform which gets newcomers started quickly or accelerates businesses of existing players.
A Facebook pixel is an analytics tool that consists of a code that you can put on your website. The pixel fires to track site visitors. This data allows you to retarget those users with Facebook ads in the future, as well as see what they're doing on your site when they return.
If you encounter an error while:
This means card details are missing in your Ad account. Please follow the below steps to fix this:
If you have updated details on your Facebook Ad account like account name, time zone, access permissions, payment details etc. you will need to get those changes reflected on Outfy as well so that your ads run smoothly. To refresh your account details on Outfy, navigate here
Ad Insights are updated once a day at midnight PST. For e.g if your ad has started at 12:15 am PST then its first day insights will be received on the next day at 12:00 am PST.
The ad is considered to be running only when the ad status is either ACTIVE or PREAPPROVED. Below is the complete list which explains all statuses:
Make sure that the pop-up window is enabled on your web browser.
Your Ad may not be displayed on all platforms due to media specification requirements.
Facebook recommended media specifications for dimensions:
Instagram recommended media specifications for dimensions:
Want to grant someone access to your Business Manager account. Please refer the instructions here
Gone are the days of sharing plain & stale images. High quality Video sharing is the new drift in current Social Media world. Outfy helps you creating captivate quality videos from your product images in the most intriguing way:
Share your dazzling video and awe your followers.
*All videos are accompanied with royalty free and legal music to be used commercially
Videos without music tend to be flat and chances are that they could go unnoticed. So it's a wise recommendation from our experts that videos work best when loaded with music as they have a tendency to attract and engage users.
Yes, you are free to opt out the music from your videos. Toggle and turn OFF the Music button located on top right of Video Creation page, your videos will be created without any background music.
Videos are auto cropped by Instagram if they don't fall within their recommended dimensions. To avoid this and share the video in its original form, please follow the below instructions:
Pinterest does not allow direct video uploads through 3rd party tools like Outfy. You can upload Videos only through their web portal. Outfy has come up with a smart workaround for this where Youtube is used as a medium for finally posting a video on Pinterest.
The whole process takes place in 2 simple steps:
This means the video is internally rendered from your youtube account. Deletion of the youtube video will result in non-functional of the video pin.
Downside - the only downside of this workaround process is that your video is posted on youtube too even if you do not intend to. On the other hand, it gives you a great opportunity to promote your store on youtube. Youtube is the most widely used video platform.
Credits - as the video is posted on 2 networks simultaneously, you are charged 50 credits in total.
Pinterest does not provide direct apis/services to third party apps for video posting. You can only upload videos directly from your Pinterest account if you wish to.
So how do you upload the engaging videos created on Outfy ? Download them first and then upload manually. Sounds boring & cumbersome if you plan to do this daily.
Outfy has come up with a neat workaround for this. Now you will be able to post videos directly and automatically on Pinterest from Outfy through YouTube. The video is first uploaded on your YouTube channel (you need to create one if you don’t have one). This video is then used to create a Pin on your Pinterest account. Your videos now start appearing on Pinterest and you get the increased traction on your Pinterest account.
Kindly follow the below steps to start posting videos on Pinterest:
Note - as this is a workaround and Youtube is used as a medium, your videos are always posted on YouTube first. Please do not remove them as they are directly linked to your pins
This is a default restriction imposed by Chrome and other browsers when a third party app is initialised to open on Outfy. To use Canva on Outfy, we suggest to use it only in a normal browser mode.
If you still wish to work in a private mode, then you need to do the following:
Under Chrome's Settings > Privacy > Content settings, uncheck the cookie setting set to "Block sites from setting any data"