When you create an Outfy account, we automatically set you up with a no-cost Forever introductory Free Plan. In this free plan, your account is reset to 30 credits every month. You can use those credits to share your products/promotions on your social networks without paying us a single dime.
Free plan includes:
You can always upgrade to higher plans for getting access to other Social Networks or if you need more credits.
By subscribing to any of our plans, as per your expected requirement and usage. Credits get added in real-time, instantly. You would need to pay through your Shopify account or through PayPal, as the case maybe
These credits don’t expire, ever! We haven’t set any validity to same as of now. If and when there is a change in this policy, we would be informing all our users with adequate advance notice
Credits get added instantly. Just wait for 30 minutes to see if you get a message for “transaction unsuccessful”, else write to us on email@example.com and we will get same checked our end
Just write to us on firstname.lastname@example.org with screenshots of the error message that you are facing, and we will help you out
You can see the balance on your “accounts statement”
Absolutely! If your multiple shops are compiled under 1 Outfy account, all your credits also get combined and you can use them across your shops, in any proportion that you decide
Note: Collage/GIF/Video automation is only supported on 5 networks - Facebook, Twitter, Pinterest, Instagram and Tumblr.
Outfy highly recommends you to go for Collage/GIF/Video automation of your products instead of the stale and simple product posting.
How does it work?
Note: Blog autopilot is only supported on 5 networks - Facebook, Twitter, Pinterest, Instagram and Tumblr.
Note: If this problem persists, please uninstall Outfy and do a clean install again and provide the necessary permission during installation process.
No need to panic. You can process them easily using the following steps:
For a quick reference, please have a look at the videos
Note: You need to perform all of the steps above in Incognito or Private mode of browser.
Still no luck? Pinterest connect works best on Chrome browser. If you are using IE/Safari/Mozilla, try switching to Chrome. This is just one time process and you can always go back to your Favorite browser later.
Best Solution recommended by our experts:
But this works only if your store has multiple images for a single product. So, if your store doesn’t have multiple images for a product, the probability of distortion of the available image may still not be ruled out completely.
The recent Twitter Rules are out and here’s how it affects all Outfy users:
a) Posting duplicative or substantially similar content — both on one account and across multiple accounts is NO more allowed
This essentially means:
b) Maximum 2 hashtags are now allowed in tweets
A limit of 2 hashtags per tweet has been imposed. So your Twitter posts populated via Planner or Dashboard or Autopilot will only populate 2 hashtags for each tweet. The Post Template for twitter also reflects the same limiting it to 2 only. In return this will give more priority and visibility to the actual message instead of only hashtags.
Twitter has released these new guidelines to prevent people from misusing Twitter to artificially amplify a message. This change should make Twitter network a lot more useful for everyone in the long run – less spammy and fewer bots are pretty good things to work towards. So it is important for Outfy and its users to comply to the recommended rules, failing to which will result in accounts being banned or locked.
Note: This ONLY affects Twitter posts, the rest of the networks will continue to work as usual.
This is a known issue with Instagram platform and honestly we have no idea as to when they are going to fix it. All non-English users who have Instagram accounts in their local language face issues while associating their account to 3rd party apps.
The only workaround is by temporarily changing the Browser language to English, connect Instagram account and then revert browser to original language. Here are the complete steps:
In case you still face issues while connecting, please try using other browsers instead of your default one
If you receive an error while connecting your Etsy shop, this could be due to some intermittent issue from Etsy’s end. Kindly follow the below steps to rectify this:
Facebook advertising or FB ads in some words is paying to place promotions or product offers in the news feed of a specific, targeted audience on Facebook. Facebook along with Instagram has the biggest user base with over 2 billion monthly active users and so it is the platform which gets newcomers started quickly or accelerates businesses of existing players.
A Facebook pixel is an analytics tool that consists of a code that you can put on your website. The pixel fires to track site visitors. This data allows you to retarget those users with Facebook ads in the future, as well as see what they're doing on your site when they return.
If you encounter an error while:
This means card details are missing in your Ad account. Please follow the below steps to fix this:
If you have updated details on your Facebook Ad account like account name, time zone, access permissions, payment details etc. you will need to get those changes reflected on Outfy as well so that your ads run smoothly. To refresh your account details on Outfy, navigate here
Ad Insights are updated once a day at midnight PST. For e.g if your ad has started at 12:15 am PST then its first day insights will be received on the next day at 12:00 am PST.
The ad is considered to be running only when the ad status is either ACTIVE or PREAPPROVED. Below is the complete list which explains all statuses:
Make sure that the pop-up window is enabled on your web browser.
Your Ad may not be displayed on all platforms due to media specification requirements.
Facebook recommended media specifications for dimensions:
Instagram recommended media specifications for dimensions:
Want to grant someone access to your Business Manager account. Please refer the instructions here
Gone are the days of sharing plain & stale images. High quality Video sharing is the new drift in current Social Media world. Outfy helps you creating captivate quality videos from your product images in the most intriguing way:
Share your dazzling video and awe your followers.
*All videos are accompanied with royalty free and legal music to be used commercially
Videos without music tend to be flat and chances are that they could go unnoticed. So it's a wise recommendation from our experts that videos work best when loaded with music as they have a tendency to attract and engage users.
Yes, you are free to opt out the music from your videos. Toggle and turn OFF the Music button located on top right of Video Creation page, your videos will be created without any background music.
Videos are auto cropped by Instagram if they don't fall within their recommended dimensions. To avoid this and share the video in its original form, please follow the below instructions:
The actual cost of a content depends on the nature of it :
Why does the content sharing cost 3 credits?
New content sharing involves creation of a brand new custom image from your existing product images(Collage/GIF) or uploading a custom image. This image is further saved on Cloud servers for a lifetime which actually adds to our infrastructure cost. An extra credit is charged against the maintenance of this image only. Kindly note that we are charging you the extra credit only once but we actually have to bear the cost of its storage life long.
In return, you get the added advantage by being able to re-share these images anytime later.
Video creation on the fly is an expensive operation which involves a lot of hardware and software support. Your product images of varied dimensions are passed through our highly optimized templates and a HIGH quality video is produced out of it. Outfy team has extensively worked upon to make this process seamless and easy. Most of all, your video is saved on our Cloud servers for lifetime which adds to our monthly infrastructure cost. Please note that Outfy charges you only once but we bear the cost of it life long.
Our policy has always been to keep pricing as low as possible for our users and 25 credits is the optimum we could finalize on to meet our running Video Processing and Storage expenses.
Note - you can still continue creating the regular plain videos (with basic templates) which will cost you 5 credits always.