Introduction #
At Outfy, we offer a 7-day free trial so you can explore premium features without any upfront cost. However, there are instances when users mistakenly get charged during what they believe is a free trial period.
This guide explains why that might happen, and how to ensure you properly activate your free trial.
Common Reason #
Subscribed to a Paid Plan Instead of Starting the Free Trial
Sometimes, users accidentally click the wrong button and directly subscribe to a paid plan rather than initiating the free trial. As a result, the system immediately processes a payment.
How to Properly Start the Free Trial #
When choosing a plan, it’s important to follow these steps to activate the trial correctly:
Look for the Green link of “7-Day Free Trial” Button
- On the Pricing page, each eligible plan will have a green button labeled “Start 7-Day Free Trial.”
- This indicates that you’re enrolling in a trial—not making an immediate payment.
Click ONLY the Green Trial Button
- Avoid clicking the regular “Subscribe” or “Upgrade” button unless you’re ready to be charged.
- Clicking the “Start 7-Day Free Trial” ensures:
- You won’t be charged right away.
- Your 7-day trial period starts correctly.
- You have full access to premium features during the trial.
How to Avoid Being Charged After the Trial #
- If you decide not to continue with the paid plan after the trial:
- Cancel the subscription before the trial period ends (within 7 days).
- You can cancel from the Subscription History section of your dashboard.
Note: If the trial is not canceled before it ends, the system will automatically charge you based on the plan you selected.
What to Do If You Were Charged by Mistake #
If you believe you were charged incorrectly and meant to start a free trial:
- Contact our support team at hello@outfy.com as soon as possible.
- Share the date of the charge and the email address linked to your Outfy account.
- Our team will review your request and assist you accordingly.
Pro Tip: #
Always double-check the button you’re clicking during plan selection. The free trial button is always green and clearly marked with “7-Day Free Trial.”
