- Why do I need to reconnect a Network?
- Do I need to share my account details every time I share a new product?
- Why does a share fail for a particular website?
- What is "Import your shop" and how can I use it?
- Why does Outfy charge for sharing to these websites?
- I am worried about the security of my credentials. How do you guarantee that they will be safe?
- If I have already selected a collection or board or shelf, can I share it to a different collection or board or shelf later?
Why do I need to reconnect a Network? #
Outfy’s connection to social networks like Facebook, Instagram, Twitter etc..grants us permission to publish posts. If your connection expires, you’ll need to re-connect it so you can continue using Outfy.
Connection ideally expires if you update security details, such as the email or password for the Facebook Admin account you had connected to Outfy. Access can also be removed by Facebook(or other networks) for other security reasons which will also require reconnection.
In all the above cases, you simply need to disconnect your existing account and reconnect. Please make sure you give the required access to the Outfy app to ensure smooth functioning.
Do I need to share my account details every time I share a new product? #
No, you only need to share your social network details once. However, if you change any account information like password/username for any of your accounts, you will need to update it to Outfy as well. Or else sharing to that particular network will fail.
Why does a share fail for a particular website? #
There could be many reasons for that.
- If you have changed any of your account information on a particular network and have not updated it with Outfy, the sharing will fail.
- Sometimes the internet gods just don’t favor us, and there is a network failure.
- The network in question may have changed something on their site, causing our system to show an error.
- At times, it is our tech monkeys to blame. Though we try hard to ensure they are fed well and share your products without fail.
What is “Import your shop” and how can I use it? #
Are you a store owner at Shopify, Ecwid by Lightspeed, Etsy, Storenvy, Jumpseller etc? Then importing and sharing all your products, one by one, to different social networks using URLs might be a bummer. So, the “Import your shop” feature lets you import all your store items to Outfy dashboard in one go. You can choose to share them all at once to different social channels or schedule them as you like.
Why does Outfy charge for sharing to these websites? #
Outfy does not charge for sharing to social networks. We only charge you for using our easy, simple, and reliable productivity tool and platform, which allows you to share to many social networks at once and helps you manage the reach of your products to potential buyers. We aim to help you reduce the time to share on these sites individually and provide better insights on how your products have been performing on different social and e-commerce sites.
I am worried about the security of my credentials. How do you guarantee that they will be safe? #
We at Outfy, take security of our users very seriously. We follow International standard practices of security. All your credentials are encrypted and stored safely in our database. We do not sell or share these credentials with anyone. Also, we do not use your credentials for anything except sharing your products that you have authorized and gathering analytics.
If I have already selected a collection or board or shelf, can I share it to a different collection or board or shelf later? #
Yes, you can change your collection and board any time you want. Go to the Networks page, click on the edit button on a network. Skip the authentication information. The next step allows you to change the collection or board or shelf for next set of products you want to share.
Still have a question or unable to find a solution, just click here to contact us or drop a mail on hello@outfy.com
