If you encounter any problems while adding a Facebook account, check the following solutions to resolve them.
Your Page is grayed out and you cannot select it
If your Page is grayed out, you don’t have the required Page permissions to add it to Outfy. You need an Admin or Editor role if it’s a classic Page, or Facebook access with full control or partial control on a Page in the new Pages experience. See the Facebook help article See your Facebook Page role or access.
Your Page is not present in the list
Verify in your Facebook account's Business Integrations that Outfy has access to manage all of your Pages:
- Go to your Facebook account’s business integrations: https://www.facebook.com/settings?tab=business_tools
- Find Outfy app under the Active tab and select View and edit next to Outfy.
- If you see any lists of Facebook Pages that you own in the Outfy integration settings, make sure they are all selected, and then select Save.
- Come back to Outfy and click the ‘Refresh’ icon besides your list of pages in the Facebook section. Your newly permitted pages should appear now.
Facebook window disappears abruptly
If you're not seeing a Facebook login window, it's likely because your browser's popup blockers are active. To resolve this, please temporarily disable your popup blockers and then proceed to connect your Facebook account.
Reset and start all over
If you've attempted all the previously mentioned steps without success, it's advisable to start over by following these instructions:
- Visit your Facebook account's business integrations page at: https://www.facebook.com/settings?tab=business_tools
- Locate the Outfy app within the "Active" tab and click on "Remove" next to Outfy.
- After successfully removing the app, return to Outfy and navigate to the Networks page. Disconnect any existing accounts and then reconnect them. Be sure to grant all the necessary permissions when prompted.