×

How to Leave Feedback on eBay: A Step-by-Step Guide

Last Updated on August 29, 2026 by Himanshu Rawat

Buying and selling on eBay is built around trust. One of the easiest ways buyers and sellers can help maintain that trust is by leaving feedback after a transaction. Feedback lets other eBay users know what to expect and helps sellers build a strong reputation.

If you have recently purchased an item on eBay and want to share your experience, you may be wondering how to leave feedback. Fortunately, the process is simple.

In this guide, we’ll explain how to leave feedback on eBay, what you can include in your review, and what to do if you need to change or correct your feedback.

What Is eBay Feedback?

eBay feedback is a rating and written comment that describes your experience with a transaction. Buyers can generally leave positive, neutral, or negative feedback for a seller.

Depending on the transaction, eBay may also ask you to rate specific aspects of your experience, including:

• Whether the item arrived on time
• How accurately the item matched the listing description
• Shipping and delivery charges
• The seller’s communication
• The overall quality of the transaction

For eligible purchases, you may also be able to add photos of the item. eBay can display a “Verified purchase” label next to eligible feedback, helping other users understand that the feedback is connected to an actual purchase.

How to Leave Feedback on eBay on a Desktop

Follow these steps to leave feedback for an item you purchased on eBay: 

Step 1. Sign in to your eBay account

Open the eBay website on your desktop computer and sign in using your eBay username/email and password.

Step 2. Go to My eBay

Once you are signed in, select My eBay from the top of the page. This section gives you access to your purchases, bids, saved items, and other account information.

Step 3. Find the order you want to review

Scroll through your purchase history and locate the item for which you want to leave feedback. Make sure you select the correct order, especially if you have purchased multiple items from the same seller.

Step 4. Select “Leave feedback”

Look for the Leave feedback option next to the relevant order. Select it to open the feedback form.

Step 5. Choose your overall rating

Select whether your experience was positive, neutral, or negative. Choose the rating that honestly reflects your experience with the transaction. 

Step 6. Complete the transaction ratings

Depending on the transaction, eBay may ask you to rate different aspects of your experience, such as the item’s accuracy, communication, shipping time, and shipping charges. Select the ratings that best describe your experience.

Step 7. Write a Helpful Comment

Add a short, honest comment about your experience.

For example:

“Item arrived quickly and was exactly as described. Great seller!”

Try to keep your feedback factual and useful. Mention things such as shipping, communication, product condition, or whether the item matched the listing description.

Step 8. Add photos if available

If eBay provides an option to upload photos, you can add relevant pictures of the item. Photos can be particularly useful if you are describing the item’s condition or pointing out an issue. 

Step 9. Review and submit your feedback

Before submitting, check your rating, transaction ratings, and written comment to make sure everything is correct. When you are satisfied, select Leave feedback or Submit. 

Note: The location or wording of Leave feedback may vary depending on eBay’s website layout or your account. If you don’t see it next to the order, open the order details and check the available actions. 

How to Leave Feedback Using the eBay Mobile App

You can usually leave feedback directly through the eBay mobile app by following these steps:

Step 1. Open the eBay app and sign in.

Launch the eBay app on your smartphone and sign in to your account if you are not already logged in. 

Step 2. Open your account section.

Tap My eBay or the account/menu icon to access your purchase information.

Step 3. Select Purchases or Purchase History.

Tap Purchases or Purchase History to view the items you have recently bought.

Step 4. Find the order you want to review.

Locate the completed order for which you want to leave feedback, and open the order details if necessary.

Step 5. Tap “Leave feedback.”

Select the Leave feedback option associated with the order to open the feedback form.

Step 6. Choose your rating.

Select a positive, neutral, or negative rating based on your overall experience with the transaction.

Step 7. Add your comments and ratings.

Write a short, honest comment about your experience and complete any additional transaction ratings that eBay provides.

Step 8. Add photos if available.

If the app gives you the option, you can upload photos to support your feedback, particularly when describing the item’s condition. 

Step 9. Review and submit your feedback.

Check that your rating and comments are correct, then tap Submit to post your feedback.

Tip: If you have purchased multiple items from the same seller, double-check the order details before submitting to ensure you are reviewing the correct transaction.

How to Choose the Right eBay Feedback Rating

Your feedback rating should reflect your overall experience with the transaction rather than a single minor inconvenience.

1. Positive Feedback

Choose positive feedback when you are satisfied with the purchase and the seller’s service.

Consider factors such as:

• The item matched the listing description.
• The seller shipped the item within the stated handling time.
• The package arrived safely.
• Communication was helpful when needed.
• The transaction was completed without significant problems.

Example:

The Item exactly as described, carefully packed, and delivered quickly. Great seller!

2. Neutral Feedback

Neutral feedback may be appropriate when the transaction was completed, but there was a significant issue or inconvenience that affected your experience.

Example:

The Item arrived as described, but shipping took considerably longer than the estimated delivery date.

Before choosing neutral feedback, consider whether the issue was caused by the seller or by circumstances outside the seller’s control.

3. Negative Feedback

Negative feedback should be factual, fair, and directly related to the transaction.

If you experience a problem, it is generally a good idea to contact the seller first and allow them to resolve the issue.

Example:

The item was significantly different from the listing description. I contacted the seller, but the issue was not resolved.

Avoid insults, threats, personal information, or claims that you cannot support. Feedback is most useful when it clearly explains what happened.

How Long Do You Have to Leave Feedback on eBay?

According to eBay’s current help information, buyers can generally leave feedback for up to 60 days from the date the item was received or the expected delivery date, whichever comes first.

If no expected delivery date is provided, the applicable period may be up to 90 days from the completed purchase.

New eBay accounts must generally be at least five days old before they can leave feedback.

Because feedback is only available after certain stages of a transaction, it’s also useful to know what options you have if you need to change the order before it is completed. 

Learn more about how to cancel an eBay order if you need to stop an order before it is finalized. 

Why Can’t I Leave Feedback on eBay?

If you cannot find the Leave feedback option on eBay, there may be several possible reasons. Some are related to the order status, your account, or where the feedback option appears.

Common possibilities include:

• The feedback period has expired.
• You are signed in to a different eBay account.
• The order was cancelled.
• You checked out as a guest.
• Your eBay account is too new.
• You have already left feedback for the transaction.
• The transaction is still processing.
• You are using a different eBay regional website.
• The feedback option is located inside the order details rather than next to the order.

Note: If you’re managing an eBay purchase or bid and need to make a change before the transaction is completed, you can also learn how to cancel a bid on eBay. 

Can You Change Feedback After Posting It?

You generally cannot edit feedback whenever you want. However, you may be able to revise feedback if eBay provides a revision process or if the seller sends a feedback revision request.

If you made a mistake:

1. Open your eBay feedback profile.
2. Find the feedback you left.
3. Look for an option to follow up, revise, or respond.
4. Follow eBay’s instructions.

If the option is unavailable, contact the seller or eBay Support. Do not agree to change accurate feedback in exchange for a prohibited benefit or refund arrangement.

Tips for Writing Better eBay Feedback

Before submitting your feedback, keep these tips in mind:

• Be honest: Describe your actual experience rather than exaggerating.
• Be specific: Instead of saying “Great,” mention what made the transaction good.
• Keep it concise: A short, useful comment is often more effective than a long explanation.
• Stay professional: Even when something went wrong, focus on the facts and avoid personal attacks.
• Check your rating: Make sure you’ve selected the correct rating before submitting your feedback.

For example, instead of writing “Bad seller,” write:

“The item arrived damaged because it was loosely packed. I contacted the seller but did not receive a resolution.” 

This gives the seller and future buyers useful information without using inflammatory language. 

Final Thought

Leaving feedback on eBay is a simple step, but it can make a meaningful difference for both buyers and sellers. A clear, honest, and respectful review helps other shoppers make informed decisions while giving sellers valuable insight into their service. 

Whether your experience was excellent or there were problems along the way, taking a few moments to share accurate feedback helps keep the eBay marketplace trustworthy and transparent. Before submitting your review, simply make sure your rating and comments accurately reflect your experience and provide useful information for others.

Frequently Asked Questions

1. Can buyers leave feedback for sellers on eBay?

Yes. Buyers can normally leave a positive, neutral, or negative rating and add a written comment about their transaction.

2. Can sellers leave negative feedback for buyers?

eBay’s buyer-feedback system is different from the buyer-to-seller process. Sellers should check the current rules for their eBay site, but sellers generally use feedback to recognize successful transactions rather than rate buyers negatively.

3. Can I leave feedback without an eBay account?

No. eBay requires an account to leave feedback. Guest checkout purchases are generally not eligible for buyer feedback.

4. Can I leave feedback before receiving my item?

It is best to wait until you have received and inspected the item. This allows you to evaluate the product, packaging, delivery time, and the complete transaction accurately.

5. Does feedback affect an eBay seller?

Yes. Feedback contributes to a seller’s public reputation and helps buyers evaluate a shop. eBay states that positive ratings add to a member’s feedback score, neutral ratings do not change it, and negative ratings reduce it.