When you upgrade your subscription, we cancel your current subscription and create a new subscription for you. Your upgrade becomes effective immediately after successful payment.
The charge is prorated based on the difference in price and the number of days remaining in the billing cycle.
View complete details here
Depending upon your card, you are either charged the differential between the plans
You are charged the full amount of the upgraded subscription, while unused amount of last subscription gets credited back to your card (It may take few days for the unused amount to be credited)
When you downgrade your subscription this is what happens :
You're automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. This application credit can be used towards any future application purchase on Shopify.
View complete details here
Depending upon your card, either you get the credit for the differential amount
You are charged the full amount for the downgraded subscription and the unused amount of last subscription gets credited back to your card (It may take few days for the unused amount to be credited)
When you cancel your subscription :
Your billing stops immediately and you will not be charged from next billing cycle or following month.
When you delete your account or Uninstall Outfy, your subscription gets cancelled immediately. Subsequently, your billing stops immediately and you will not be charged from next billing cycle or following month.
Note: Collage/GIF/Video automation is only supported on 5 networks - Facebook, Twitter, Pinterest, Instagram and Tumblr.
Outfy highly recommends you to go for Collage/GIF/Video automation of your products instead of the stale and simple product posting.
How does it work?
Note: Blog autopilot is only supported on 5 networks - Facebook, Twitter, Pinterest, Instagram and Tumblr.
If you plan to share creative content like Collage, Animated GIFs, Videos and automate them all at a go, then it’s a YES. You should definitely use SmartQ to automate your daily postings. It is more powerful than the regular Autopilot. Networks will love it. Your customers will love it.Here’s how to setup and use SmartQ
Some of the networks do not allow or support custom content. So SmartQ is unable to post all types of contents for all networks. Below is the complete list of what is allowed and what not on all supported networks:
Note: If this problem persists, please uninstall Outfy and do a clean install again and provide the necessary permission during installation process.
No need to panic. You can process them easily using the following steps:
For a quick reference, please have a look at the videos
Note: You need to perform all of the steps above in Incognito or Private mode of browser.
Still no luck? Pinterest connect works best on Chrome browser. If you are using IE/Safari/Mozilla, try switching to Chrome. This is just one time process and you can always go back to your Favorite browser later.
a) Post as ‘Link’
b) Post as ‘Image’
The recent Twitter Rules are out and here’s how it affects all Outfy users:
a) Posting duplicative or substantially similar content — both on one account and across multiple accounts is NO more allowed
This essentially means:
b) Maximum 2 hashtags are now allowed in tweets
A limit of 2 hashtags per tweet has been imposed. So your Twitter posts populated via Planner or Dashboard or Autopilot will only populate 2 hashtags for each tweet. The Post Template for twitter also reflects the same limiting it to 2 only. In return this will give more priority and visibility to the actual message instead of only hashtags.
Twitter has released these new guidelines to prevent people from misusing Twitter to artificially amplify a message. This change should make Twitter network a lot more useful for everyone in the long run – less spammy and fewer bots are pretty good things to work towards. So it is important for Outfy and its users to comply to the recommended rules, failing to which will result in accounts being banned or locked.
Note: This ONLY affects Twitter posts, the rest of the networks will continue to work as usual.
This is a known issue with Instagram platform and honestly we have no idea as to when they are going to fix it. All non-English users who have Instagram accounts in their local language face issues while associating their account to 3rd party apps.
The only workaround is by temporarily changing the Browser language to English, connect Instagram account and then revert browser to original language. Here are the complete steps:
In case you still face issues while connecting, please try using other browsers instead of your default one
If you receive an error while connecting your Etsy shop, this could be due to some intermittent issue from Etsy’s end. Kindly follow the below steps to rectify this:
Facebook advertising or FB ads in some words is paying to place promotions or product offers in the news feed of a specific, targeted audience on Facebook. Facebook along with Instagram has the biggest user base with over 2 billion monthly active users and so it is the platform which gets newcomers started quickly or accelerates businesses of existing players.
A Facebook pixel is an analytics tool that consists of a code that you can put on your website. The pixel fires to track site visitors. This data allows you to retarget those users with Facebook ads in the future, as well as see what they're doing on your site when they return.
If you encounter an error while:
This means card details are missing in your Ad account. Please follow the below steps to fix this:
If you have updated details on your Facebook Ad account like account name, time zone, access permissions, payment details etc. you will need to get those changes reflected on Outfy as well so that your ads run smoothly. To refresh your account details on Outfy, navigate here
Ad Insights are updated once a day at midnight PST. For e.g if your ad has started at 12:15 am PST then its first day insights will be received on the next day at 12:00 am PST.
The ad is considered to be running only when the ad status is either ACTIVE or PREAPPROVED. Below is the complete list which explains all statuses:
Make sure that the pop-up window is enabled on your web browser.
Your Ad may not be displayed on all platforms due to media specification requirements.
Facebook recommended media specifications for dimensions:
Instagram recommended media specifications for dimensions:
Want to grant someone access to your Business Manager account. Please refer the instructions here
Gone are the days of sharing plain & stale images. High quality Video sharing is the new drift in current Social Media world. Outfy helps you creating captivate quality videos from your product images in the most intriguing way:
Share your dazzling video and awe your followers.
*All videos are accompanied with royalty free and legal music to be used commercially
Videos without music tend to be flat and chances are that they could go unnoticed. So it's a wise recommendation from our experts that videos work best when loaded with music as they have a tendency to attract and engage users.
Yes, you are free to opt out the music from your videos. Toggle and turn OFF the Music button located on top right of Video Creation page, your videos will be created without any background music.
Videos are auto cropped by Instagram if they don't fall within their recommended dimensions. To avoid this and share the video in its original form, please follow the below instructions:
Pinterest does not allow direct video uploads through 3rd party tools like Outfy. You can upload Videos only through their web portal. Outfy has come up with a smart workaround for this where Youtube is used as a medium for finally posting a video on Pinterest.
The whole process takes place in 2 simple steps:
This means the video is internally rendered from your youtube account. Deletion of the youtube video will result in non-functional of the video pin.
Downside - the only downside of this workaround process is that your video is posted on youtube too even if you do not intend to. On the other hand, it gives you a great opportunity to promote your store on youtube. Youtube is the most widely used video platform.
Credits - as the video is posted on 2 networks simultaneously, you are charged 50 credits in total.
Pinterest does not provide direct apis/services to third party apps for video posting. You can only upload videos directly from your Pinterest account if you wish to.
So how do you upload the engaging videos created on Outfy ? Download them first and then upload manually. Sounds boring & cumbersome if you plan to do this daily.
Outfy has come up with a neat workaround for this. Now you will be able to post videos directly and automatically on Pinterest from Outfy through YouTube. The video is first uploaded on your YouTube channel (you need to create one if you don’t have one). This video is then used to create a Pin on your Pinterest account. Your videos now start appearing on Pinterest and you get the increased traction on your Pinterest account.
Kindly follow the below steps to start posting videos on Pinterest:
Note - as this is a workaround and Youtube is used as a medium, your videos are always posted on YouTube first. Please do not remove them as they are directly linked to your pins