How to Delete a Shopify Account: Step-by-Step Guide (2026)

Last Updated on December 18, 2025 by Himanshu Rawat

Running an online store doesn’t always go as planned, and there may come a time when you decide to permanently close your Shopify account. Whether you’re shutting down your business, rebranding, switching to another eCommerce platform, or simply no longer need the store, deleting a Shopify account is a straightforward process when done correctly. 

In this guide, we’ll walk you through everything you need to know before deleting your Shopify account, including important precautions to take and step-by-step instructions to ensure a smooth and hassle-free closure.

Things to Know Before Deleting Your Shopify Account

Before deleting your Shopify account, recognize that this action triggers irreversible data loss and ongoing financial responsibilities. Shopify retains store data for up to two years post-deactivation before permanent deletion, but full erasure requires a separate support request.

• Permanent removal of store and data: All your products, customer info, orders, and analytics will be permanently deleted. For example, if you have hundreds of products or thousands of customer records, this data cannot be recovered.
• Loss of Shopify admin access: After deletion, you cannot log in to manage orders, inventory, or export reports, meaning all operational control is lost.
• Store URL cannot be reused: Your unique myshopify.com URL, like beststore.myshopify.com, cannot be claimed again by you or anyone else.
• Responsibility for outstanding bills: You are still liable for any unpaid Shopify charges, including subscription or app fees incurred before cancellation.
• Third‑party apps must be canceled separately: Apps like email marketing or dropshipping tools continue billing unless canceled directly with the provider.

Important: Shopify does not automatically refund unused subscription time after cancellation.

Step 1: Back Up All Critical Shopify Store Data Before Deletion

Before deleting your Shopify account, export and save all essential store data to prevent permanent loss. While Shopify retains deactivated data for up to two years, permanent deletion removes it forever. Backups are crucial for accounting, tax compliance, store migration, and future marketing.

Essential Data to Export

Make sure to export the following from your Shopify Admin:

• Products: Titles, descriptions, variants, SKUs, inventory, pricing, and image URLs—useful for bulk edits or migrating your catalog.
• Customers: Names, emails, phone numbers, order history, and total spend—valuable for email campaigns or relaunches.
• Orders & Invoices: Order dates, payments, shipping, taxes, discounts, and refunds—critical for bookkeeping and tax compliance. Large exports are emailed to you.
• Financial & Tax Reports: Available under Analytics → Reports, including sales and tax summaries.

How to Export

• Go to Shopify Admin → Products / Customers / Orders.
• Select all or specific data, click Export, and choose CSV format (works with Excel and Google Sheets).

Back Up Themes & Assets

• Download your theme from Online Store → Themes → Actions or (…) → Download theme file, and manually save logos and custom images.

Tip: Most Shopify deletion guides recommend completing a full backup first to ensure no data is lost before permanently deleting your store.

Step 2: Cancel Third-Party App Subscriptions

Shopify does not automatically cancel third-party app subscriptions when you close or delete your store. To avoid unexpected or recurring charges after shutdown, you must manually cancel all active apps.

To do this

• Go to Shopify Admin → Apps and uninstall every paid app connected to your store. 
• Uninstalling an app usually stops future billing, but this may vary depending on the provider.

For complete assurance, visit each app’s billing or account page on the app provider’s website and confirm the subscription has been fully canceled. Some apps handle billing independently of Shopify and may continue charging until canceled directly.

Taking this step ensures there are no post-closure charges and helps you avoid unnecessary expenses after your Shopify account is deleted.

Step 3: Settle Outstanding Bills

Before deleting your Shopify account, ensure that all pending payments are cleared. Shopify requires your account to be in good standing before allowing store closure.

Make sure that:

• All Shopify subscription fees (monthly or annual plans) have been fully paid
• Any app-related charges incurred before cancellation are cleared
• You have reviewed your billing history to confirm there are no outstanding invoices

How to check your billing status:

• Go to Shopify Admin → Settings → Billing
• Review recent invoices, upcoming charges, and any unpaid balances

If there are unpaid charges, Shopify will block the store closure process until the balance is settled. Clearing all dues in advance helps ensure a smooth and immediate account deletion without delays or complications.

Step 4: Pause Your Store

If you’re unsure about deleting your Shopify account permanently, you can pause your store instead.

Pause and Build Plan

This option allows you to:

• Keep your store data intact
• Work on your store without selling products
• Pay a reduced monthly fee

To pause your store:

1. Go to Settings → Plan
2. Select Pause and Build

This is ideal if you plan to return to Shopify in the future.

Step 5: Delete Your Shopify Account

Once you’ve backed up your data, canceled apps, and cleared all outstanding bills, you can proceed with deleting your Shopify account.

Follow these steps:

• Log in to your Shopify Admin: Access your store’s admin dashboard using your credentials.
• Go to Settings → Plan: This section shows your current subscription and store status.

• Click “Deactivate store”: This option starts the store closure process.
• Select a reason for closing: Shopify will ask for feedback on why you’re closing your store.
• Enter your password to confirm: This step verifies your identity and prevents accidental closure.
• Click “Deactivate now”: Finalize the process to close your store.

After confirmation, your Shopify account will be permanently closed, your store will become inaccessible to customers, and the admin panel will no longer be available. Billing will stop immediately, except for any remaining charges that were incurred before deactivation.

https://www.youtube.com/watch?v=oZQf9gnrdDQ

What Happens After You Close Your Shopify Store?

• Your storefront and admin access are disabled
  Once you close your store, your online storefront becomes inaccessible to customers, and you can no longer access the Shopify admin to manage products, orders, or settings.
• Shopify retains your store data temporarily
  Shopify keeps your store data for a limited period (up to two years) in case you decide to reopen. During this time, your products, customers, and orders remain stored but inactive.
• Monthly subscription charges stop
  After closure, Shopify will stop charging monthly subscription fees. However, any outstanding fees or app charges incurred before closure may still apply.
• Your domain is not automatically canceled
  If you purchased your domain from a third-party provider (such as GoDaddy or Namecheap), it will remain active and billable unless you cancel it directly with the registrar. Shopify-managed domains can be managed separately.
• You can reopen your store at any time
  You may reopen your Shopify store by logging in with your existing credentials and selecting a new plan. Your previously stored data will be restored if it’s within Shopify’s retention period.

Final Thoughts

Deleting a Shopify account is a permanent action, so it’s important to prepare properly. By backing up your data, canceling app subscriptions, and reviewing billing details, you can close your store confidently without unexpected issues.

If you’re unsure, consider pausing your store instead it keeps your options open while reducing costs.

If you need help managing apps, billing, or account changes before deletion, Shopify Support is always available to assist.

Frequently Asked Questions

1. Can I permanently delete my Shopify account instead of just deactivating it?

Yes. Deactivating your store closes it immediately, but Shopify retains your data for up to two years. If you want complete and permanent data removal, you must contact Shopify Support and request full account deletion after deactivation.

2. Will I get a refund for unused Shopify subscription time after deleting my account?

No. Shopify does not offer refunds for unused subscription periods. Once your store is closed, billing stops going forward, but any prepaid time is not refunded.

3. Can I reuse my Shopify store URL after deleting my account?

No. Your myshopify.com URL is permanently locked once the store is deleted. It cannot be reused by you or anyone else, even if you reopen a new Shopify store.

4. What happens to my domain name after I close my Shopify store?

If your domain was purchased from a third-party provider, it remains active and must be canceled separately. If the domain was purchased through Shopify, you can manage, transfer, or cancel it from your Shopify account before closure.

5. Can I reopen my Shopify store after closing it?

Yes, as long as it’s within Shopify’s data retention period (up to two years). You can log in using your original credentials, choose a new plan, and restore your store data. After permanent deletion, recovery is not possible.