{"id":4194,"date":"2026-07-20T14:33:02","date_gmt":"2026-07-20T14:33:02","guid":{"rendered":"https:\/\/www.outfy.com\/help\/?post_type=docs&#038;p=4194"},"modified":"2026-07-20T14:33:05","modified_gmt":"2026-07-20T14:33:05","password":"","slug":"how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo","status":"publish","type":"docs","link":"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/","title":{"rendered":"How can I fix videos not playing on my Shopify product pages? (vidoo)"},"content":{"rendered":"\n<p>We recommend upgrading to a newer Shopify 2.0 compatible theme, such as <strong>Dawn<\/strong>, which supports hosted product videos. Before publishing a new theme, preview it to ensure your store&#8217;s design and customizations remain intact.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We recommend upgrading to a newer Shopify 2.0 compatible theme, such as Dawn, which supports hosted product videos. Before publishing a new theme, preview it to ensure your store&#8217;s design and customizations remain intact.&nbsp;<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-4194","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-07","word_count":34,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Kelina Chakma","author_nicename":"kelina","author_url":"https:\/\/www.outfy.com\/help\/author\/kelina\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/www.outfy.com\/help\/category\/outfy\/faq\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I fix videos not playing on my Shopify product pages? (vidoo) - Outfy Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can I fix videos not playing on my Shopify product pages? (vidoo) - Outfy Help\" \/>\n<meta property=\"og:description\" content=\"We recommend upgrading to a newer Shopify 2.0 compatible theme, such as Dawn, which supports hosted product videos. Before publishing a new theme, preview it to ensure your store&#8217;s design and customizations remain intact.&nbsp;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/\" \/>\n<meta property=\"og:site_name\" content=\"Outfy Help\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-20T14:33:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/\",\"url\":\"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/\",\"name\":\"How can I fix videos not playing on my Shopify product pages? (vidoo) - Outfy Help\",\"isPartOf\":{\"@id\":\"https:\/\/www.outfy.com\/help\/#website\"},\"datePublished\":\"2026-07-20T14:33:02+00:00\",\"dateModified\":\"2026-07-20T14:33:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.outfy.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\/\/www.outfy.com\/help\/docs\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How can I fix videos not playing on my Shopify product pages? (vidoo)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.outfy.com\/help\/#website\",\"url\":\"https:\/\/www.outfy.com\/help\/\",\"name\":\"Outfy Help\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.outfy.com\/help\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How can I fix videos not playing on my Shopify product pages? (vidoo) - Outfy Help","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/","og_locale":"en_US","og_type":"article","og_title":"How can I fix videos not playing on my Shopify product pages? (vidoo) - Outfy Help","og_description":"We recommend upgrading to a newer Shopify 2.0 compatible theme, such as Dawn, which supports hosted product videos. Before publishing a new theme, preview it to ensure your store&#8217;s design and customizations remain intact.&nbsp;","og_url":"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/","og_site_name":"Outfy Help","article_modified_time":"2026-07-20T14:33:05+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/","url":"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/","name":"How can I fix videos not playing on my Shopify product pages? (vidoo) - Outfy Help","isPartOf":{"@id":"https:\/\/www.outfy.com\/help\/#website"},"datePublished":"2026-07-20T14:33:02+00:00","dateModified":"2026-07-20T14:33:05+00:00","breadcrumb":{"@id":"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.outfy.com\/help\/docs\/how-can-i-fix-videos-not-playing-on-my-shopify-product-pages-vidoo\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.outfy.com\/help\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/www.outfy.com\/help\/docs\/"},{"@type":"ListItem","position":3,"name":"How can I fix videos not playing on my Shopify product pages? (vidoo)"}]},{"@type":"WebSite","@id":"https:\/\/www.outfy.com\/help\/#website","url":"https:\/\/www.outfy.com\/help\/","name":"Outfy Help","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.outfy.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/docs\/4194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/comments?post=4194"}],"version-history":[{"count":1,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/docs\/4194\/revisions"}],"predecessor-version":[{"id":4195,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/docs\/4194\/revisions\/4195"}],"wp:attachment":[{"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/media?parent=4194"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/doc_category?post=4194"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/doc_tag?post=4194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}