{"id":4134,"date":"2026-07-16T09:28:33","date_gmt":"2026-07-16T09:28:33","guid":{"rendered":"https:\/\/www.outfy.com\/help\/?post_type=docs&#038;p=4134"},"modified":"2026-07-16T09:35:39","modified_gmt":"2026-07-16T09:35:39","password":"","slug":"video-sound-not-playing-on-catalog-or-collection-pages","status":"publish","type":"docs","link":"https:\/\/www.outfy.com\/help\/docs\/video-sound-not-playing-on-catalog-or-collection-pages\/","title":{"rendered":"Video Sound Not Playing on Catalog or Collection Pages"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"Overview\">Overview<\/h2>\n\n\n\n<p>If your Vidoo-generated videos play with sound on your homepage but are muted on your catalog or collection pages, the issue is usually caused by your Shopify theme\u2014not by Vidoo.<\/p>\n\n\n\n<p>Vidoo generates videos with audio correctly. However, some Shopify themes, including <strong>Horizon<\/strong>, restrict video controls on collection and product listing pages. Since the video player doesn&#8217;t display a sound or unmute button, videos remain muted by default.<\/p>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"How-to-Verify-This\">How to Verify This<\/h2>\n\n\n\n<p>The issue is likely theme-related if you notice the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Videos play with sound on your homepage.<\/li>\n\n\n\n<li>The same videos play without sound on your collection or catalog pages.<\/li>\n\n\n\n<li>The video player only shows basic controls (such as Play\/Pause) and does not include a <strong>Sound<\/strong> or <strong>Unmute<\/strong> button.<\/li>\n<\/ul>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"How-to-Fix-It\">How to Fix It<\/h2>\n\n\n\n<p>If you&#8217;re using the <strong>Shopify Horizon<\/strong> theme:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a623d3934fb5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a623d3934fb5\" class=\"aligncenter size-large has-custom-border wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"570\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2026\/07\/image-6-2-1024x570.webp\" alt=\"Edit Code\" class=\"has-border-color wp-image-4137\" style=\"border-color:#d7d7d7;border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px\" srcset=\"https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2026\/07\/image-6-2-1024x570.webp 1024w, https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2026\/07\/image-6-2-300x167.webp 300w, https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2026\/07\/image-6-2-768x428.webp 768w, https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2026\/07\/image-6-2-1536x855.webp 1536w, https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2026\/07\/image-6-2-2048x1141.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 1:<\/strong> In your Shopify admin, go to <strong>Online Store \u2192 Themes<\/strong>. <\/p>\n\n\n\n<p><strong>Step 2:<\/strong> On your active <strong>Horizon<\/strong> theme, click the <strong>\u22ef (three dots)<\/strong> menu and select <strong>Edit code<\/strong>.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong> Open the <strong>product-media.liquid<\/strong> file.<\/p>\n\n\n\n<p><strong>Step 4:<\/strong> Search for <code>disable_controls<\/code>. <\/p>\n\n\n\n<p><strong>Step 5:<\/strong> If it is set to <code>true<\/code>, change it to <code>false<\/code>. <\/p>\n\n\n\n<p><strong>Step 6:<\/strong> Click <strong>Save<\/strong>, then test the videos on your collection or catalog page to see if the sound is now available.<\/p>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If changing <code>disable_controls<\/code> doesn&#8217;t resolve the issue, the theme may still be restricting video controls. In that case, we recommend contacting <strong>Shopify Horizon theme support<\/strong> for further assistance.<\/p>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Other-Option\">Other Option<\/h2>\n\n\n\n<p>If your current theme doesn&#8217;t support video audio controls on collection or catalog pages, you can also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Switch to a Shopify theme that supports full video controls for videos displayed on collection and catalog pages.<\/li>\n<\/ul>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Is-This-a-Vidoo-Issue\">Is This a Vidoo Issue<\/h2>\n\n\n\n<p>No. Our team has verified that Vidoo generates videos with audio correctly. If the sound is missing only in certain sections of your Shopify store, the behavior is caused by your Shopify theme&#8217;s video playback implementation rather than by Vidoo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview If your Vidoo-generated videos play with sound on your homepage but are muted on your catalog or collection pages, the issue is usually caused by your Shopify theme\u2014not by Vidoo. Vidoo generates videos with audio correctly. However, some Shopify themes, including Horizon, restrict video controls on collection and product listing pages. Since the video&hellip;&nbsp;<a href=\"https:\/\/www.outfy.com\/help\/docs\/video-sound-not-playing-on-catalog-or-collection-pages\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Video Sound Not Playing on Catalog or Collection Pages<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-4134","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-07","word_count":312,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Kelina Chakma","author_nicename":"kelina","author_url":"https:\/\/www.outfy.com\/help\/author\/kelina\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/www.outfy.com\/help\/category\/outfy\/faq\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Video Sound Not Playing on Catalog or Collection Pages - Outfy Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.outfy.com\/help\/docs\/video-sound-not-playing-on-catalog-or-collection-pages\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Video Sound Not Playing on Catalog or Collection Pages - Outfy Help\" \/>\n<meta property=\"og:description\" content=\"Overview If your Vidoo-generated videos play with sound on your homepage but are muted on your catalog or collection pages, the issue is usually caused by your Shopify theme\u2014not by Vidoo. Vidoo generates videos with audio correctly. However, some Shopify themes, including Horizon, restrict video controls on collection and product listing pages. 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