{"id":3943,"date":"2026-05-22T10:44:55","date_gmt":"2026-05-22T10:44:55","guid":{"rendered":"https:\/\/www.outfy.com\/help\/?post_type=docs&#038;p=3943"},"modified":"2026-05-22T14:23:17","modified_gmt":"2026-05-22T14:23:17","password":"","slug":"why-does-smartq-show-that-the-outfy-app-is-uninstalled-or-disconnected","status":"publish","type":"docs","link":"https:\/\/www.outfy.com\/help\/docs\/why-does-smartq-show-that-the-outfy-app-is-uninstalled-or-disconnected\/","title":{"rendered":"Why does SmartQ show that the Outfy app is uninstalled or disconnected from my WooCommerce store?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"Overview\">Overview<\/h2>\n\n\n\n<p>If you\u2019re seeing a message that the Outfy app is uninstalled or disconnected, it usually indicates a connection issue between your WooCommerce store and Outfy.<\/p>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Cause\">Cause<\/h2>\n\n\n\n<p>This issue commonly occurs when Cloudflare (enabled on your website) blocks the connection. It acts as a firewall due to an application authentication restriction, preventing Outfy from communicating with your store.<\/p>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Solution\">Solution<\/h2>\n\n\n\n<p>To fix this, you need to whitelist Outfy\u2019s server IP address in your Cloudflare settings.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Steps to Whitelist Outfy in Cloudflare<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 1: Access Cloudflare Settings<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your <strong>Cloudflare<\/strong> account<\/li>\n\n\n\n<li>Navigate to <strong>Security \u2192 Security Rules<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 2: Create a Custom Rule<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Create Rule \u2192 Custom Rule<\/strong><\/li>\n\n\n\n<li>Enter a name for the rule (e.g., <em>Allow Outfy Connection<\/em>)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 3: Set Rule Conditions<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Field: <strong>URI Path<\/strong><\/li>\n\n\n\n<li>Operator: <strong>starts with<\/strong><\/li>\n\n\n\n<li>Value: <code>\/wp-json\/wc\/<\/code><\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 4: Add IP Condition<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Add Condition (AND)<\/strong><\/li>\n\n\n\n<li>Field: <strong>IP Source Address<\/strong><\/li>\n\n\n\n<li>Operator: <strong>equals<\/strong><\/li>\n\n\n\n<li>Value: <code>3.217.121.138<\/code><\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 5: Configure Action<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Under <strong>Then take action<\/strong>, select <strong>Skip<\/strong><\/li>\n\n\n\n<li>Enable the following options:\n<ul class=\"wp-block-list\">\n<li>Bot Fight Mode<\/li>\n\n\n\n<li>Security Level \/ Browser Integrity Check<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 6: Deploy Rule<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Deploy<\/strong> to save and activate the rule<\/li>\n<\/ul>\n\n\n\n<p>Once the rule is applied, Cloudflare will stop blocking the connection, and your WooCommerce store should reconnect with Outfy. The SmartQ status should update accordingly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview If you\u2019re seeing a message that the Outfy app is uninstalled or disconnected, it usually indicates a connection issue between your WooCommerce store and Outfy. Cause This issue commonly occurs when Cloudflare (enabled on your website) blocks the connection. It acts as a firewall due to an application authentication restriction, preventing Outfy from communicating&hellip;&nbsp;<a href=\"https:\/\/www.outfy.com\/help\/docs\/why-does-smartq-show-that-the-outfy-app-is-uninstalled-or-disconnected\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Why does SmartQ show that the Outfy app is uninstalled or disconnected from my WooCommerce store?<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-3943","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-06","word_count":203,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Kelina Chakma","author_nicename":"kelina","author_url":"https:\/\/www.outfy.com\/help\/author\/kelina\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/www.outfy.com\/help\/category\/outfy\/faq\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why does SmartQ show that the Outfy app is uninstalled or disconnected from my WooCommerce store? - Outfy Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.outfy.com\/help\/docs\/why-does-smartq-show-that-the-outfy-app-is-uninstalled-or-disconnected\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why does SmartQ show that the Outfy app is uninstalled or disconnected from my WooCommerce store? - Outfy Help\" \/>\n<meta property=\"og:description\" content=\"Overview If you\u2019re seeing a message that the Outfy app is uninstalled or disconnected, it usually indicates a connection issue between your WooCommerce store and Outfy. 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