{"id":3929,"date":"2026-05-15T13:18:43","date_gmt":"2026-05-15T13:18:43","guid":{"rendered":"https:\/\/www.outfy.com\/help\/?post_type=docs&p=3929"},"modified":"2026-08-31T06:59:57","modified_gmt":"2026-08-31T06:59:57","password":"","slug":"why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible","status":"publish","type":"docs","link":"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/","title":{"rendered":"Website Login Works but App Login Doesn’t"},"content":{"rendered":"\n

If your store is connected via Shopify, you must log in using the \u201cSign in with Shopify\u201d<\/strong> button available at the top of the Outfy app login screen. Please avoid entering your login credentials directly on the Outfy login page, as Shopify-connected stores require authentication through the Shopify sign-in option for successful access.
<\/p>\n","protected":false},"excerpt":{"rendered":"

If your store is connected via Shopify, you must log in using the \u201cSign in with Shopify\u201d button available at the top of the Outfy app login screen. Please avoid entering your login credentials directly on the Outfy login page, as Shopify-connected stores require authentication through the Shopify sign-in option for successful access.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-3929","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-09","word_count":53,"total_views":"6","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Kelina Chakma","author_nicename":"kelina","author_url":"https:\/\/www.outfy.com\/help\/author\/kelina\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/www.outfy.com\/help\/category\/outfy\/faq\/"}],"doc_tag_info":[],"yoast_head":"\nWebsite Login Works but App Login Doesn't - Outfy Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Website Login Works but App Login Doesn't - Outfy Help\" \/>\n<meta property=\"og:description\" content=\"If your store is connected via Shopify, you must log in using the \u201cSign in with Shopify\u201d button available at the top of the Outfy app login screen. Please avoid entering your login credentials directly on the Outfy login page, as Shopify-connected stores require authentication through the Shopify sign-in option for successful access.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/\" \/>\n<meta property=\"og:site_name\" content=\"Outfy Help\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-31T06:59:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/docs\\\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\\\/\",\"url\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/docs\\\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\\\/\",\"name\":\"Website Login Works but App Login Doesn't - Outfy Help\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/#website\"},\"datePublished\":\"2026-05-15T13:18:43+00:00\",\"dateModified\":\"2026-08-31T06:59:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/docs\\\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.outfy.com\\\/help\\\/docs\\\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/docs\\\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Website Login Works but App Login Doesn’t\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/#website\",\"url\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/\",\"name\":\"Outfy Help\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.outfy.com\\\/help\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Website Login Works but App Login Doesn't - Outfy Help","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/","og_locale":"en_US","og_type":"article","og_title":"Website Login Works but App Login Doesn't - Outfy Help","og_description":"If your store is connected via Shopify, you must log in using the \u201cSign in with Shopify\u201d button available at the top of the Outfy app login screen. Please avoid entering your login credentials directly on the Outfy login page, as Shopify-connected stores require authentication through the Shopify sign-in option for successful access.","og_url":"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/","og_site_name":"Outfy Help","article_modified_time":"2026-08-31T06:59:57+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/","url":"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/","name":"Website Login Works but App Login Doesn't - Outfy Help","isPartOf":{"@id":"https:\/\/www.outfy.com\/help\/#website"},"datePublished":"2026-05-15T13:18:43+00:00","dateModified":"2026-08-31T06:59:57+00:00","breadcrumb":{"@id":"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.outfy.com\/help\/docs\/why-the-login-is-working-on-the-website-but-the-app-login-is-not-accessible\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.outfy.com\/help\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/www.outfy.com\/help\/docs\/"},{"@type":"ListItem","position":3,"name":"Website Login Works but App Login Doesn’t"}]},{"@type":"WebSite","@id":"https:\/\/www.outfy.com\/help\/#website","url":"https:\/\/www.outfy.com\/help\/","name":"Outfy Help","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.outfy.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/docs\/3929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/comments?post=3929"}],"version-history":[{"count":2,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/docs\/3929\/revisions"}],"predecessor-version":[{"id":4474,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/docs\/3929\/revisions\/4474"}],"wp:attachment":[{"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/media?parent=3929"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/doc_category?post=3929"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.outfy.com\/help\/wp-json\/wp\/v2\/doc_tag?post=3929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}