{"id":2552,"date":"2025-07-29T08:15:51","date_gmt":"2025-07-29T08:15:51","guid":{"rendered":"https:\/\/www.outfy.com\/help\/?post_type=docs&#038;p=2552"},"modified":"2025-11-18T08:09:01","modified_gmt":"2025-11-18T08:09:01","password":"","slug":"why-was-i-charged-during-the-free-trial","status":"publish","type":"docs","link":"https:\/\/www.outfy.com\/help\/docs\/why-was-i-charged-during-the-free-trial\/","title":{"rendered":"Why was I charged during the Free Trial ?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"Introduction\">Introduction<\/h2>\n\n\n\n<p>At Outfy, we offer a <strong>7-day free trial<\/strong> so you can explore premium features without any upfront cost. However, there are instances when users mistakenly get charged during what they believe is a free trial period.<\/p>\n\n\n\n<p>This guide explains <strong>why that might happen<\/strong>, and how to ensure you properly activate your free trial.<\/p>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Common-Reason\">Common Reason<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Subscribed to a Paid Plan Instead of Starting the Free Trial<\/strong><\/h3>\n\n\n\n<p>Sometimes, users <strong>accidentally click the wrong button<\/strong> and directly subscribe to a paid plan rather than initiating the free trial. As a result, the system immediately processes a payment.<\/p>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Properly-Start-the-Free-Trial\">How to Properly Start the Free Trial<\/h2>\n\n\n\n<p>When choosing a plan, it\u2019s important to follow these steps to <strong>activate the trial correctly<\/strong>:<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Look for the Green link of \u201c7-Day Free Trial\u201d Button<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the <strong>Pricing page<\/strong>, each eligible plan will have a <strong>green button<\/strong> labeled <strong>\u201cStart 7-Day Free Trial.\u201d<\/strong><\/li>\n\n\n\n<li>This indicates that you&#8217;re enrolling in a trial\u2014not making an immediate payment.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Click ONLY the Green Trial Button<\/strong><\/h3>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69ee4ddd3a9a8&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69ee4ddd3a9a8\" class=\"wp-block-image size-full is-resized has-custom-border wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"431\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2025\/08\/Outfy-Pricing-page.webp\" alt=\"Outfy Pricing page\" class=\"has-border-color wp-image-3405\" style=\"border-color:#d7d7d7;border-radius:8px;width:1170px;height:auto\" srcset=\"https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2025\/08\/Outfy-Pricing-page.webp 1024w, https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2025\/08\/Outfy-Pricing-page-300x126.webp 300w, https:\/\/www.outfy.com\/help\/wp-content\/uploads\/2025\/08\/Outfy-Pricing-page-768x323.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Avoid clicking the regular \u201cSubscribe\u201d or \u201cUpgrade\u201d button unless you&#8217;re ready to be charged.<\/li>\n\n\n\n<li>Clicking the <strong>\u201cStart 7-Day Free Trial\u201d<\/strong> ensures:\n<ul class=\"wp-block-list\">\n<li>You won\u2019t be charged right away.<\/li>\n\n\n\n<li>Your 7-day trial period starts correctly.<\/li>\n\n\n\n<li>You have full access to premium features during the trial.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Avoid-Being-Charged-After-the-Trial\">How to Avoid Being Charged After the Trial<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you decide <strong>not to continue<\/strong> with the paid plan after the trial:\n<ul class=\"wp-block-list\">\n<li><strong>Cancel the subscription<\/strong> before the trial period ends (within 7 days).<\/li>\n\n\n\n<li>You can cancel from the <strong>Subscription History<\/strong> section of your dashboard.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-background\" style=\"background-color:#fef6d7\">Note: If the trial is not canceled before it ends, the system will automatically charge you based on the plan you selected.<\/p>\n<\/div><\/div>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"What-to-do-if-Charged-by-Mistake\">What to Do If You Were Charged by Mistake<\/h2>\n\n\n\n<p>If you believe you were charged incorrectly and meant to start a free trial:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact our support team at <a href=\"mailto:hello@outfy.com\">hello@outfy.com<\/a> as soon as possible.<\/li>\n\n\n\n<li>Share the <strong>date of the charge<\/strong> and the <strong>email address<\/strong> linked to your Outfy account.<\/li>\n\n\n\n<li>Our team will review your request and assist you accordingly.<\/li>\n<\/ul>\n\n\n\n<hr style=\"border: none; height: 1px; background-color: #EDF0FA;\">\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Pro-Tip\">Pro Tip:<\/h2>\n\n\n\n<p>Always double-check the button you&#8217;re clicking during plan selection. The <strong>free trial button is always green<\/strong> and clearly marked with <strong>\u201c7-Day Free Trial.\u201d<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction At Outfy, we offer a 7-day free trial so you can explore premium features without any upfront cost. However, there are instances when users mistakenly get charged during what they believe is a free trial period. This guide explains why that might happen, and how to ensure you properly activate your free trial. Common&hellip;&nbsp;<a href=\"https:\/\/www.outfy.com\/help\/docs\/why-was-i-charged-during-the-free-trial\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Why was I charged during the Free Trial ?<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"doc_category":[28],"doc_tag":[],"class_list":["post-2552","docs","type-docs","status-publish","hentry","doc_category-plans-billing"],"year_month":"2026-04","word_count":358,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Himanshu Rawat","author_nicename":"himanshu","author_url":"https:\/\/www.outfy.com\/help\/author\/himanshu\/"},"doc_category_info":[{"term_name":"Plans &amp; Billing","term_url":"https:\/\/www.outfy.com\/help\/category\/outfy\/plans-billing\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why was I charged during the Free Trial ? 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