---
title: Why was I charged during the Free Trial ?
description: "## Introduction At Outfy, we offer a **7-day free trial** so you can explore premium features without any upfront cost. However, there are instances when users mistakenly get charged during what they believe is a free trial period. This guide…"
url: "https://www.outfy.com/help/docs/why-was-i-charged-during-the-free-trial/"
updated: "2025-11-18"
category: "Outfy / Plans & Billing"
---

# Why was I charged during the Free Trial ?

## Introduction

At Outfy, we offer a **7-day free trial** so you can explore premium features without any upfront cost. However, there are instances when users mistakenly get charged during what they believe is a free trial period.

This guide explains **why that might happen**, and how to ensure you properly activate your free trial.

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## Common Reason

### **Subscribed to a Paid Plan Instead of Starting the Free Trial**

Sometimes, users **accidentally click the wrong button** and directly subscribe to a paid plan rather than initiating the free trial. As a result, the system immediately processes a payment.

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## How to Properly Start the Free Trial

When choosing a plan, it’s important to follow these steps to **activate the trial correctly**:

### **Look for the Green link of “7-Day Free Trial” Button**

- On the **Pricing page**, each eligible plan will have a **green button** labeled **“Start 7-Day Free Trial.”**
- This indicates that you're enrolling in a trial—not making an immediate payment.

### **Click ONLY the Green Trial Button**

![Outfy Pricing page](https://www.outfy.com/help/wp-content/uploads/2025/08/Outfy-Pricing-page.webp)

- Avoid clicking the regular “Subscribe” or “Upgrade” button unless you're ready to be charged.
- Clicking the **“Start 7-Day Free Trial”** ensures:
  - You won’t be charged right away.
  - Your 7-day trial period starts correctly.
  - You have full access to premium features during the trial.

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## How to Avoid Being Charged After the Trial

- If you decide **not to continue** with the paid plan after the trial:
  - **Cancel the subscription** before the trial period ends (within 7 days).
  - You can cancel from the **Subscription History** section of your dashboard.

Note: If the trial is not canceled before it ends, the system will automatically charge you based on the plan you selected.

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## What to Do If You Were Charged by Mistake

If you believe you were charged incorrectly and meant to start a free trial:

- Contact our support team at [hello@outfy.com](mailto:hello@outfy.com) as soon as possible.
- Share the **date of the charge** and the **email address** linked to your Outfy account.
- Our team will review your request and assist you accordingly.

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## Pro Tip:

Always double-check the button you're clicking during plan selection. The **free trial button is always green** and clearly marked with **“7-Day Free Trial.”**